1. Introduction
WellSolveAble ("we," "our," or "the Platform") is committed to protecting the privacy and confidentiality of our users' information. This Privacy Policy explains how we collect, use, store, and protect your data.
2. Information We Collect
Account Information
- Email address
- Name
- Company affiliation (if provided)
- Authentication credentials
Usage Data
- Report generation history
- Subscription tier and status
- Platform usage analytics (via PostHog)
- Authentication events and login history
Technical Information
- Well integrity data you input
- Generated reports and documentation
- Custom problem and solution selections
- Report metadata (creation date, status, etc.)
3. Confidentiality of Reports and Technical Data
All reports and technical information generated on WellSolveAble are strictly confidential.
- Reports are accessible only by the authenticated user who created them
- Technical data, well schematics, and engineering information remain private to your account
- We do not share, sell, or distribute your reports or technical data to third parties
- Platform administrators have access to system operations but do not access user report content
- Your well integrity data is stored securely and isolated from other users
AI-Generated Assessment Summary: When you use the optional AI summary feature, a subset of non-identifying report fields (including issue description, failure type, risk level, selected solutions, and short/medium/long-term planning) is transmitted to Google's Gemini API for processing. This data is processed under Google's Data Processing Addendum and is not used to train or improve Google's models. Well names, field names, and other identifying information are not included in this transmission. See Section 6 for more details.
4. How We Use Your Information
We use collected information to:
- Provide and maintain Platform services
- Process subscriptions and billing (via Polar.sh)
- Send transactional emails (via Resend)
- Generate usage analytics and improve Platform features
- Generate AI-assisted assessment summaries (via Google Gemini API)
- Provide customer support
- Ensure Platform security and prevent fraud
- Comply with legal obligations
5. Data Storage and Security
Storage Infrastructure
- Reports and user data are encrypted in transit and at rest
- Regular security audits and monitoring are performed
Authentication Security
- Multi-factor authentication (MFA) available for enhanced account security
- OAuth integration with trusted providers (Google)
- Secure session management and token handling
6. Third-Party Services
WellSolveAble integrates with the following third-party services:
- Supabase: Database and authentication infrastructure. Your report data and account information are stored on Supabase's secure infrastructure.
- Polar.sh: Subscription billing and payment processing.
- Resend: Transactional email delivery (account verification, billing notifications).
- PostHog: Analytics and user behavior tracking (anonymized where possible).
- Google Gemini API: AI-generated assessment summary generation. When you use the optional AI summary feature, select non-identifying report fields are transmitted to Google's Gemini API. WellSolveAble uses a paid tier account, meaning your data is processed under Google's Data Processing Addendum and is not used for model training or product improvement. For more information, see Google's Gemini API Terms of Service.
Each service has its own privacy policy and data handling practices. We carefully select partners who maintain high security and privacy standards.
7. Data Retention
- Active Accounts: Data retained for the duration of your subscription
- Inactive Accounts: Data may be retained for up to 90 days after subscription cancellation
- Report Data: Retained as long as your account is active
- Usage Analytics: Aggregated analytics may be retained indefinitely for Platform improvement
Users may request data deletion by contacting support.
8. Your Rights
You have the right to:
- Access your personal information and generated reports
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your reports and data
- Opt-out of non-essential analytics tracking
- Revoke third-party service integrations
9. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- Analytics and Platform improvement (PostHog)
- Remembering user preferences
You can control cookie preferences through your browser settings.
10. Data Sharing and Disclosure
We do NOT sell or share your technical data, reports, or well information with third parties.
We may disclose information only in the following circumstances:
- With your consent: When you explicitly authorize sharing
- Legal compliance: When required by law, court order, or regulatory authority
- Service providers: Limited data shared with essential service partners (billing, email, hosting, AI processing) under strict confidentiality agreements
- Business transfers: In the event of a merger or acquisition, with continued privacy protections
11. International Data Transfers
Your data may be stored and processed in servers located in various jurisdictions. We ensure appropriate safeguards are in place for international data transfers.
12. Children's Privacy
WellSolveAble is intended for professional use by qualified engineers. We do not knowingly collect information from individuals under 18 years of age.
13. Changes to Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via email or Platform notification. Continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions, data access requests, or concerns, please contact us:
- Through the Platform's support system
- Via email (support contact to be provided)
By using WellSolveAble, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.
